FREE Delivery : All purchases that amount to $120 or more are eligible for FREE
delivery. Customers who reach this minimum purchase threshold will not be
charged any delivery fees for their orders.
Flat Rate Delivery Fee : For purchases under $120, a flat rate delivery fee of
$7.50 per order applies. Customers who do not meet the minimum purchase
requirement will be charged this fixed delivery fee for their any delivery fees for their orders.
Delivery Time : The delivery time will be calculated from the date when the
customer's order is dispatched. It's important to note that the company will
provide tracking information, allowing customers to monitor the status and
estimated delivery date of their packages.
P.O. Box Deliveries : Deliveries cannot be made to P.O. Boxes in New Zealand.
Customers should provide a valid physical address for their orders to ensure
successful delivery.
2. Defective Items :
Customer Service Review : If a customer receives a defective item, they should
contact the customer service team with details of the issue. The customer
service team will carefully review the problem and work to provide the best
possible solution for the customer.
3. Returning Online Orders :
Return Address : To return an online order, customers need to courier the
items to the provided return address, which is 347A Botanical Road, West End,
Palmerston North, New Zealand. Customers are responsible for shipping the
items back to the specified address.
Courier Charges : The company will not refund the courier charges for
returning the items unless the product is confirmed to be faulty. If the item is
found to be defective or different from the one ordered, the courier charges
will be covered by the company.
By clearly outlining the shipping policy and the process for dealing with
defective items and returns, customers will have a better understanding of the
company's procedures and be able to make informed decisions when making
purchases. Additionally, this transparency will help maintain positive customer
experiences and avoid any confusion or dissatisfaction related to shipping and
returns.
