Returns and Exchanges

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1. Returns and Exchanges :

It's essential for customers to be aware of the returns and exchanges policy before making a purchase. Following these guidelines can help ensure a smooth process for those who have received defective or damaged products and are eligible for returns or exchanges. Customers should also make informed decisions about their purchases by reviewing product details and specifications before completing the order.

1. Eligibility for Returns and Exchanges :

Return and exchange requests will only be considered for defective or damaged products.

The request must be made within 14 days of the delivery date.

2. Condition of Returned Items :

To be eligible for a return or exchange, the items must be complete, unused, and unwashed.

The original labels and packaging should be attached to the items.

3. Inspection and Confirmation :

Once the returned items are received, they will be inspected to ensure they meet the required conditions.

After inspection, a confirmation email will be sent to the provided email address.

4. Other Reasons for Returns and Exchanges :

For reasons other than defects or damages, the decision to approve returns or exchanges is at the sole discretion of Ranax.

Customers seeking returns or exchanges for other reasons should contact info@ranax.co.nz or call +64 27 6544445 to discuss their request.

5. Non-Valid Reasons for Returns and Exchanges :

The policy does not accept returns or exchanges for reasons such as the buyer no longer wanting the items, ordering the wrong size, or selecting the wrong colour.

Customers are advised to review product specifications, materials, included items, and clear images before making a purchase to avoid issues with their order.

2. Refunds :

It's important for customers to be aware of the refund policy before making a purchase. This policy ensures that customers receive a refund for the full purchase price if they meet the eligibility criteria for a return. However, customers should note that shipping costs are non-refundable.

1) Refund Amount :

Refunds will be issued for the full selling price of the purchased item(s).

Shipping costs are excluded from the refund amount and will not be reimbursed.

2) Method of Refund :

The refund will be processed back to the original method of payment used during the purchase.

For example, if you paid with a credit card, the refund will be credited back to the same credit card.

3) Refund Processing Time:

Customers should allow up to 10 business days for the refund to be processed.

The exact timing may vary depending on the payment method and the policies of banks or payment processors.

3. Late or Missing Refunds :

1. Check Bank Account :

Customers should first check their bank account to see if the refund has been processed. Refunds may take some time to appear in the account, depending on the payment method and the policies of the bank or payment processor.

2. Contact Credit Card Company :

If the refund does not appear in the bank account, customers can contact their credit card company. Sometimes, there may be a processing time before the refund is posted to the credit card account.

3. Contact Bank :

If necessary, customers can also contact their bank directly to inquire about the status of the refund.

4. Contact Ranax Customer Support :

If, after taking the above steps, the refund is still missing, customers should reach out to Ranax for further assistance.

They can contact the customer support team via email at info@ranax.co.nz or by phone at +64 27 6544445.

By providing these steps, Ranax shows that they are committed to resolving any issues related to refunds promptly and assisting customers throughout the process. It's essential for customers to have a clear course of action in case of any concerns about their refunds, and Ranax's guidance helps ensure that customers know where to seek assistance when needed.

Overall, clear communication regarding refund procedures and offering support in case of any issues fosters trust between the business and its customers, reinforcing a positive shopping experience.

4. Exchanges :

1. Exchange Process :

Exchanges are handled on a case-by-case basis, which means each exchange request will be assessed individually.

To initiate an exchange, customers need to contact the customer service team of the company.

2. Communication with Customers :

The customer service team will communicate with the customer to gather further details about the exchange request.

This communication may involve understanding the reason for the exchange, verifying the condition of the item, and discussing available options.

Since exchanges are handled on a case-by-case basis, it's essential for customers to reach out to the customer service team promptly if they wish to request an exchange. This allows for a personalized and tailored approach to address the customer's specific situation.

Customers should also familiarize themselves with any specific requirements or conditions for exchanges, such as timelines, eligible items for exchange, and any associated costs. The customer service team can provide all necessary information and guide customers through the exchange process.

As with any company policy, clear communication and understanding of the terms are essential to ensure a positive customer experience during the exchange process. If you have any questions or concerns about the exchange policy, don't hesitate to contact the customer service team for assistance.

Clearly outlining policies related to returns, exchanges, refunds, and other important aspects of the shopping process is crucial for managing customer expectations and providing a smooth and positive shopping experience at Ranax or any other business. When customers are well-informed about the terms and conditions, they can make informed decisions and know what to expect in different scenarios.

Transparent and easily accessible policies help build trust with customers, as they know their rights and responsibilities when making a purchase. It also demonstrates that the company values customer satisfaction and is committed to providing a fair and reliable shopping experience.

In addition to clear policy statements, providing excellent customer service and support is equally important. When customers have questions or encounter issues with their purchases, responsive and helpful customer service representatives can assist them effectively, further enhancing their overall shopping experience.

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